General Terms of Use

These general conditions of sale are agreed between Farmácia Nova - Aveiro, Unipessoal Lda., headquartered at R. Dr. Mário Sacramento 131, 3810-106 Aveiro and contact +351 234 933 286, hereinafter referred to as “Unifarma”. and people who wish to make purchases through the website www.unifarma.pt hereinafter referred to as "User".

The "General Conditions of Use" set out here determine the rules for using the website www.unifarma.pt, and contractually establish the relationships between all users of the website www.unifarma.pt and the Unifarma brand, owner of the website www.unifarma.pt. unifarma.pt.
The Unifarma brand is owned by the company Farmácia Nova - Aveiro, Unipessoal Lda.
The "General Conditions of Use" presented here are unique and applicable, unless there is a prior, express agreement written by the Unifarma brand. Unifarma may, from time to time, modify the provisions of its “General Conditions of Use”. By accessing the website www.unifarma.pt, the customer undertakes to respect the “General Conditions of Sale and Use”.
If the customer completes the online purchase, it is considered that he automatically accepts the "General Conditions of Use".

User Registration

To register on the website www.unifarma.pt, you must go to the “Register” option and fill in the data requested in the form. The registration process is quite simple. Only elements necessary to identify, contact and provide an efficient and fast service are collected. The user account access elements (username and password) of the www.unifarma.pt website are the user's responsibility, so that the confidentiality of their data is maintained.

My Account

When you select the “My Account” area, you can consult or change your personal data, consult the orders you have placed. Regardless of the legal procedure applicable in case of misuse of the site by the user, Unifarma has the right to cancel the user's registration, and remove all types of content associated with the same account.
The data provided by customers are protected by the confidentiality guaranteed by Unifarma and will be treated in order to avoid their loss or manipulation, and this data cannot be sold and is restricted, serving only to communicate with the Customer regarding their orders. .
All customers have the right to access, rectify and cancel their data.

Orders

All orders will be registered at www.unifarma.pt.
The customer will receive an order confirmation by email.

Product Features

The photographs, presented on the website, that illustrate the products do not enter into the contractual field and do not replace any commitment on the part of Unifarma.

Prices

The sale prices indicated on the website are in euros.
Unifarma reserves the right to change prices at any time, however it will always apply the price indicated on the website at the time the customer makes the purchase.
The website www.unifarma.pt reserves the right to modify at any time the information and commercial offer presented on: products, promotions, commercial conditions and services.

Availability

Unifarma undertakes to respect the delivery deadlines of an order, as long as there is availability of stock. In the event that one of the ordered products is not available in stock, Unifarma will contact the customer, by email or by phone, within 72 hours from the date of the order, on working days, in order to verify with the customer. the best course of action.
It is Unifarma's policy to present only products for sale that are in stock in its warehouses. However, for technical or circumstantial reasons, discrepancies may occur between the quantities presented for sale on the website www.unifarma.pt and the quantities in stock.

Delivery Mode

Unifarma delivers orders through its carrier hired for this purpose. Each shipment is accompanied by an envelope containing the following documents: invoice and Carrier's Guide. Product deliveries will only take place on working days.
As an indication, without this entailing any link to Unifarma and except for the unavailability of the products or other causes of force majeure, the goods will be delivered between 7 to 10 working days, counted from the confirmation of payment.
These deadlines are indicative and will be complied with, unless there are physical or structural impediments (incorrect addresses, strikes or force majeure setbacks).
If the Customer does not receive the order within the indicated deadlines, an inquiry will be made with the carrier and may take a few days. The Customer must send an email to geral@unifarma.pt, reporting the failure. During the investigation period, no refund can be made, as the loss of the order will have to be verified and confirmed.
The customer has the right, upon receipt of his order, to open the packaging to verify that the product complies with what was ordered and that it does not present external defects.
If the product is not the one ordered or has visible defects, Unifarma advises the customer to return it, sending it to Unifarma (Farmácia Nova - Aveiro, Unipessoal Lda.): Campus Universitario de Santiago, 3810-168 Aveiro Portugal . An email must be sent, within 24 hours, indicating the problem to: geral@unifarma.pt. In the case of deliveries by the carrier in which the packaging has not been checked, the customer will have 24 hours to report the problem to our Customer Service by phone (+351) 256 070 147 or through geral@unifarma.pt.
If the product that the Customer wants to return has external defects and has been accepted by the same, Unifarma will be obliged to decline any request for refund or replacement. The right of withdrawal remains valid for cases of defects that are detected by the customer after delivery and in accordance with the terms provided by law.
At the time of delivery, proceed as follows:

• Check that the packaging is in perfect condition;
• Open the outer packaging asking the carrier to wait for verification (this is a customer right);
• Check that the product is in the requested condition and without visible defects;
• If there is an error or defect, delivery must be refused and the error indicated in the carrier's guide.

For the Azores and Madeira, deliveries may take up to 15 working days and are only shipped from Mainland Portugal on Thursdays, so the deadline is counted from that day of the week.
The company used to send orders will be CTT.

Payment Methods

The available payment methods are:

• PayPal;
• MBWay;
• Bank Transfer;
• Pay on Delivery;
• Payment Upon Pickup in Store.

Purchases made will only be shipped after payment confirmation.

Exchanges and Returns

According to Decree-Law No. 24/2014 of 14 February, all items purchased at www.unifarma.pt have a maximum period of 14 days to exchange or return your product. In order for Unifarma to accept the exchange or return request, the product must be in perfect condition and not show minimal signs of use or misuse. Being in its original condition means that the packaging, labels and the entire product must be intact.

To make an exchange or return, you must contact Unifarma's Customer Support Service via telephone, e-mail or registered letter, showing the wish to exchange or return the item(s) previously purchased, accompanied by the original purchase invoice.

Exchanges or returns sent via CTT without identification of the sender will not be considered, and the customer is responsible for contacting the Customer Support Service in advance before making any shipment.

In case of return “You must bear the direct costs of returning the goods.”

According to article 12 of Decree-Law No. 24/2014 of 14 February, Unifarma is obliged to refund within a maximum period of 14 days the amounts paid by the consumer of all amounts received, except the value of shipping costs.

If, for any reason, Unifarma feels the need to update the privacy policy, the consumer will be the first to be informed at least 30 days in advance.

For any other clarification, do not hesitate to contact Unifarma.

Disputes and responsibilities

For the resolution of any and all disputes arising from the interpretation or execution of these “General Conditions”, the Judicial Court of the District of Aveiro will be competent.
Unifarma is not responsible for delays or contractual breaches due to force majeure or external reasons.
Unifarma is not responsible for any indirect damage: loss of exploitation, loss of benefit, loss of opportunity, damages or fees that may arise from the purchase of any product presented on the site.

Content Information

The reproduction, transfer, distribution or storage of the contents of the website www.unifarma.pt, without prior written authorization, is prohibited. To facilitate accessibility to other contents, the website www.unifarma.pt may include links to other sites on the Internet. This does not mean that Unifarma supports these sites or recommends these products and services and declines any responsibility for their content. The Customer who accesses an external link must read and accept the conditions of that site before using it.
All promotional campaigns have limited stock.